Scheduled call back
Blended agent capable
Real time reporting
IP or traditional telephone lines
No hardware and software costs
No maintenance costs
No installation headaches
Cost effective usage plans
Increase agent utilisation
Proactive customer service
Outbound Calling – Intelligence to cut costs, boost productivity and drive performance.
Outbound Calling technology enables a number of employees to contact customers, prospects or partners quickly and cost-effectively. It is also essential to monitoring and improving the productivity of call centre agents.
Much more than a way for large organisations to speed-dial thousands of people, outbound calling can let you accelerate and automate the calls your organisation makes. Use it to drive sales performance, lift customer satisfaction and give your staff more flexibility.
We host your outbound call system. Agents access the system using broadband from the contact centre, home or other location.
Outbound Calling enables businesses to be more efficient in their outbound communications. Whether trialling the concept to see how your business suits telesales campaigns or reducing costs by eradicating expensive maintenance contracts on hardware and software in house, Hosted Outbound delivers.
“We experienced a 50% increase in sales after just 1 month of introducing 2 agents on a hosted outbound calling campaign”
Manager, an Australian insurance company